How to Use Live Chat to Improve Customer Service in Your Call Center
Symon Edmonds – February 21, 2017 How to Use Live Chat to Improve Customer Service in Your Call Center In…
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Why Your Call Center Should be Using SMS
Symon Edmonds – February 15, 2017 Why Your Call Center Should be Using SMS “Speak clearly, if you speak at…
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How to Use Predictive Customer Service to Improve Satisfaction
Symon Edmonds – February 8, 2017 How to Use Predictive Customer Service to Improve Satisfaction “The customer’s perception is your…
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How Chatbots will Change Call Center Customer Service in 2017
How Chatbots will Change Call Center Customer Service in 2017 Chatbots? It’s the numero uno buzzword of 2017. Basically we’re…
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How to Make the Call Center Experience as Pleasant as Possible for your Customers
Symon Edmonds – January 23, 2017 How to Make the Call Center Experience as Pleasant as Possible for Your Customers…
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How to Improve Forecast Accuracy in your Call Center
Symon Edmonds – January 16, 2017 How to Improve Forecast Accuracy in your Call Center A key component to running…
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Hear from real call center employees – what makes for a good call center work experience?
Symon Edmonds – January 12, 2017 Hear from real call center employees – what makes for a good call center…
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How to Measure and Optimize First Call Resolution
Symon Edmonds – January 10, 2017 How to Measure and Optimize First Call Resolution First Call Resolution (FCR) is a…
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How to Keep Your Call Center Employees Happy and Reduce Turnover
How to Keep Your Call Center Employees Happy and Reduce Turnover Call centers are notorious for having a very high…
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Key Metrics to Monitor in Your Call Center to Boost Your Business
Symon Edmonds – December 19, 2016 Key Metrics to Monitor in Your Call Center to Boost Your Business Todays’ customers…
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