Pourquoi les entreprises de toutes tailles devraient investir dans les SMS en vrac
Si votre entreprise est grande ou petite, il est avantageux d’investir dans le marketing par SMS. Dans le monde numérique…
Les 4 points de repère que votre centre d’appels doit surveiller
Si vous travaillez dans un centre d’appels, vous comprenez déjà à quel point les fonctionnalités d’analyse et de surveillance des…
How to Keep Your Call Center Employees Happy and Reduce Turnover
How to Keep Your Call Center Employees Happy and Reduce Turnover Call centers are notorious for having a very high…
Key Metrics to Monitor in Your Call Center to Boost Your Business
Symon Edmonds – December 19, 2016 Key Metrics to Monitor in Your Call Center to Boost Your Business Todays’ customers…
The Movement Towards “Working from Home” and the Remote Workforce
The Movement Towards “Working from Home” and the Remote Workforce These days most companies are trying to keep an eye…
To Survive and Compete Organizations Must Focus on Personalizing Their Customer Experience
Originally published April 28, 2016 To Survive and Compete Organizations Must Focus on Personalizing Their Customer Experience In today’s technological…
Who Cares About the Other End?
So, what is this Nectar Desk thing about? Originally published April 28, 2016 Who Cares About the Other End? What…